Privacy Policy
Last updated: 8 October 2026.
This Privacy Policy explains how Ziklas (‘Ziklas’, ‘we’, ‘us’ or ‘our’) collects, uses, stores and protects personal data when you use the ziklas.com website or contact us. We are committed to processing personal data in accordance with the New Zealand Privacy Act 2020 and the privacy principles contained therein.
Who is responsible for your data
Ziklas
42 George Street
Dunedin Central, Dunedin 9016
New Zealand
Tel: +64 3 612 4448
Email: info@ziklas.com
Information we collect
We collect personal data that you provide to us, as well as limited technical information that is collected automatically. The information you provide, primarily via our contact form or during direct communication, may include:
- your name
- your email address
- your phone number
- the subject of your enquiry
- the programme or resource you are interested in
- the content of your message and any related correspondence
- details relating to enquiries about services
- payment information, if you purchase a programme, resource or consultancy service
Technical data about the website may include your device and browser type, IP address, and information about how you use the site, which is collected via cookies and similar technologies (see the ‘Cookies’ section below). We do not request, and ask that you do not send, health diagnoses or confidential medical information via our contact form. Ziklas provides educational content and materials for performance development, not medical or clinical services.
How we use your information
We use personal information to:
- respond to enquiries about our services and correspondence
- take pre-contractual steps where appropriate, for example, discuss a programme or session with you before you decide to purchase
- administer the programmes, resources and consultations you have requested or purchased
- provide customer support
- send service-related communications
- send marketing communications only with your consent, which you may withdraw at any time
- ensure the security and functionality of the website
Payment information
If you purchase a programme, resource or consultancy service, payment is made by bank transfer against an invoice, as described in the Terms of Use. We process payment-related information only to the extent necessary to administer your purchase and provide you with support.
Cookies
We use cookies and similar technologies on ziklas.com. Necessary cookies are always active because the website cannot function without them. Preference, statistics and marketing cookies are only used if you consent to them in the cookie banner. You can change or withdraw your consent at any time via your browser settings or by contacting us at info@ziklas.com.
How long we retain your information
We retain personal information only for as long as is necessary for the purposes set out in this policy, to fulfil legal or accounting obligations, or to resolve disputes. When the information is no longer required, we take reasonable steps to delete or de-identify it.
Service providers and data sharing
We may share personal information with trusted service providers who assist us in our operations, including:
website hosting providers
payment service providers, where necessary
communication and support providers
These providers may only use the information to provide services to us. We do not sell your personal information.
International data transfers
Some service providers may store or process information outside New Zealand. In such cases, we take reasonable measures to ensure that your information is protected to a standard comparable to that required by New Zealand’s data protection legislation.
Data security
We take reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access. No method of data transmission or storage is completely secure, but we endeavour to protect your information appropriately.
Your rights
Under the Privacy Act 2020, you have the right to:
- ask for access to the personal information we hold about you;
- ask us to correct personal information that is inaccurate or out of date;
- withdraw your consent to marketing communications at any time.
You may also ask us to delete personal information that we no longer need. To make a request, please contact us using the details above.
Privacy enquiries and complaints
If you have any questions or concerns regarding privacy, please contact us first so that we can resolve them. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner (privacy.org.nz).
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The ‘Last updated’ date at the top of the page indicates when it was last revised. We recommend that you review it periodically.
Contact
If you have any questions regarding privacy, please contact us at info@ziklas.com or on +64 3 612 4448.