Terms of Use
Last updated: 8 October 2026.
These Terms of Use govern your use of the ziklas.com website and the training programmes, coaching sessions and resources offered by Ziklas. By using this website or our services, you agree to these Terms of Use.
1. Scope
These terms apply to visitors to the website and to users who make enquiries or purchase programmes, coaching sessions and consultations or resources from Ziklas.
2. Information about the website
We endeavour to ensure that the information on the website is accurate and up to date; however, the content is provided for general information purposes only and is subject to change without notice.
3. Our services
Ziklas offers training programmes to develop mental resilience and competitiveness, coaching sessions and consultations to enhance performance, and educational resources, including digital materials such as workbooks, planners and templates. These are educational and performance development services.
4. Prices and availability
Prices are quoted in New Zealand dollars (NZD) and are subject to change over time. The availability of programmes, consultations and resources may vary, and we will confirm specific details in response to your enquiry.
5. Enquiries and service confirmation
Submitting an enquiry does not constitute a binding agreement, booking or purchase. A service, session or resource is only confirmed once we have contacted you and agreed on the details.
6. Payment
Once we have confirmed the details of your programme, session or resource with you, payment is made by bank transfer against an invoice. Access is provided once payment has been received.
7. Programme Delivery and Timetable
Programmes may be self-directed, spanning several weeks, group-based or accompanied by consultations. Consultation times are arranged by mutual agreement. We will use reasonable endeavours to provide services in accordance with the description.
8. Cancellation, rescheduling and refunds
Coaching sessions and consultations: you can cancel or reschedule free of charge up to 24 hours before the agreed time. If you cancel or reschedule less than 24 hours before the session, 50% of the session fee is payable. If you do not attend without notice, the full session fee is payable. Training programmes: you can cancel within 7 days of purchase for a full refund, provided you have not yet been given access to the programme materials. For programmes that include group sessions, you can cancel for a full refund up to 7 days before the first session. Once access to the materials has been provided or the first session has taken place, refunds for a change of mind are not available. Digital resources and resource packs (PDF files): you can request a full refund within 14 days of purchase, provided the file has not yet been downloaded. Once a file has been downloaded, refunds for a change of mind are not available. Approved refunds are made to the original payment method within 10 working days. Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. If a service or digital resource is faulty or not as described, you are entitled to a remedy under those Acts.
9. Consumer rights
Our services are provided with guarantees that apply under New Zealand consumer protection legislation, in particular the Consumer Guarantees Act 1993, where applicable. We do not exclude any rights that cannot be excluded by law.
10. User Obligations
You agree to use the website and our materials in accordance with the law, to provide accurate information when making enquiries or purchases, and to use the resources for your own development and to improve your performance.
11. Educational Nature and No Guaranteed Results
Our content is educational in nature and aimed at improving performance. Results vary from person to person, and we do not guarantee any specific results in competitions or performance. Our materials are intended to support training and preparation, not to promise specific results.
12. No medical services
Ziklas does not provide medical, psychiatric or psychological treatment, diagnosis or care. Our content is not a substitute for professional medical or mental health care. If you have any health concerns, please consult a qualified professional.
13. Intellectual Property
All content on the website and in our resources is the intellectual property of Ziklas or its licensors.
14. Privacy
Your use of the website is also governed by our Privacy Policy, which explains how we process personal data.
15. Website availability
We strive to keep the website available, but we do not guarantee uninterrupted access. The website may be temporarily unavailable due to maintenance or for reasons beyond our control.
16. External Links
The website may contain links to third-party websites. We accept no responsibility for the content or actions of these websites.
17. Liability
To the extent permitted by New Zealand law, Ziklas accepts no liability for any indirect or consequential losses arising from the use of the website or our services. Nothing in these terms limits any liability that cannot be limited by law.
18. Force majeure
We shall not be liable for any delays or failures caused by circumstances beyond our reasonable control.
19. Changes to services or terms
We may update our services and these terms from time to time. Continued use of the website following any changes constitutes acceptance of the updated terms.
20. Governing Law
These Terms of Use are governed by the laws of New Zealand, and any disputes shall be subject to the jurisdiction of the courts of New Zealand.
21. Contact
If you have any questions regarding these Terms of Use, please contact us at info@ziklas.com or on +64 3 612 4448.